Schedule 2018

Having That Difficult Conversation: Preventing and Managing Conflict Within Teams In A Dental Practice Setting

About this Seminar

Category 2

Topics covered will include basic theory about conflict and conflict in a workplace, a model for having a difficult conversation, preparation to have the conversation, starting the conversation and practice the model

Presenters

Andrew D. Butt

B.Sc., B. Ed., M.S.T., C. Med., C.Arb

William G. Kelly

MA (Conflict Analysis & Management), C. Med

About Andrew D. Butt

B.Sc., B. Ed., M.S.T., C. Med., C.Arb

For the past 20 years, Andy has been providing consulting and direct service to clients to help them manage or recover from workplace conflict. He has also had over 20 years of successful management and executive experience in organizations with up to 1000 employees. The breadth of his services include prevention activities such as training, coaching and consulting up to and including mediations, collective agreement grievance arbitration and harassment investigations. Andy holds the Chartered Mediator and Chartered Arbitrator designations granted by the ADR Institute of Canada

About William G. Kelly

MA (Conflict Analysis & Management), C. Med

Bill has been educated at Royal Roads University, Victoria BC and has focused his study on the role of managers in assisting teams to work cooperatively and to perform to their highest level. He has worked in the conflict management field for more than fifteen years and his practice includes prevention services, coaching, mediation and training. Bill holds the Chartered Mediator designation granted by the ADR Institute of Canada.

  • Location Harborview
  • Date 2019 June 13
  • Start time 1:00 pm
  • End time 4:00 pm
  • Credit hours 3
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